1. To process sales contracts, products allocation and arrange shipment according to contract terms with JDE system
2. To keep tracking of shipment with logistics team, update customer on shipping status until getting customer receiving information
3. To verify customer account receivable with AR report and pass to customer team for AR collecting
4. To handle customer complaints/claims, pass to QA & logistics team for further resolving
5. To file and keep original contract and documents for Sales contract
6. To handle customer inquiry until feedback is given by related team
7. To keep high service level and meet success order rate target with SC team, analyses success order rate result
8. To issue regularly reports , such as: weekly sales order forecasting, monthly sales report, monthly customer service report
9. To manage and process credit order on product return, price adjustment, etc.
10. To set up customers/distributor record on special requirement
11. To verify the selling price with JDE system and sales order, pass the price issue to business analyst and sales for resolving
12. To drive all process from importation to drug inspection finish (for imported drug shipment only)
13. To process foreign trade contract under LC term from LC open to payment receive

Requirements:

1. Familiar with ERP system
2. Strong interpersonal and communication skill
3. At least 3 years business experience in contract processing field
4. Strong ability to deal with complex situation, such as internal and external complaints, work pressure
5. Bachelor Degree, computer skill is required
6. EPT 4 above