Position: Quality Manager
  Manage customer product quality issues for all BU-MC IC products and System Solutions
  Represent customer requirements in any of manufacturing process related Q&R and support any of Q&R request and inquiry
  Take initiative for effective problem-solving with Philips Semiconductors team in Europe and/or USA
  Collect rejects and facilitate the complaint handling of customer line fallout. RMA approval authority remains within the respective product responsible BL. However the FQM supports the execution of the RMA by interfacing with the customer
  Coordination for Product Change Notification (PCN) to assigned customers by supporting the Sales people in ensuring PCN process compliance and technical comprehensiveness
  Provide monthly quality data reports from the product performances in the customer lines as well as customer perceptions about our operation performance
  Input various ideas to improve quality, reliability, process, etc based on customer's data, experiences. Effectiveness of this contribution will be evident from improved relevant Quality ratings in customer survey
  Initiate initiatives to improve Philips Semiconductors' performance based on own ideas, but certainly if customer expectation and customer satisfaction survey so dictate
  Visit and interface with customers regularly. As a rule of thumb: customers altogether covering 80% of the BU-MC Greater China product revenue should be visited at least once per quarter for a Quality focused meeting. All customers must in any case be met at least twice per year. Visit reports must be written and accessibly filed for 3 years, and be sent to supervisor upon completion, within two weeks of the visit
  Build a strong Quality Customer Intimacy focusing on Customer satisfaction. As evidenced by improving customer survey results
  Based on customer feedback and experience, propose support activity, initiate alignment meetings and invoke Philips management visits as appropriate or required to ensure customer satisfaction and customer intimacy
 
  Apply For the Job